Understanding How Care Funding Works
In England, adult social care is governed by the Care Act 2014. This means that anyone who may need care has the right to request an assessment from their local council.
The process usually follows four key steps:
- Request a care needs assessment
- Have your needs assessed by social services
- Complete a financial (means) assessment
- Receive a care plan and funding decision
Even if your loved one is not eligible for financial support, you can still receive valuable advice and guidance from your local authority.
Contacting Your Local Adult Social Care Team
You can refer yourself or a family member directly—no GP referral is required.
Shropshire
Phone: 0345 678 9044
Out of hours: 0345 678 9040
Shropshire offers a “First Point of Contact” service, where you can discuss concerns and request an assessment. They also run local drop-in sessions for face-to-face advice.
Worcestershire
Phone: 01905 768053
Worcestershire provides an online self-assessment form, which is often the quickest way to begin the process. If you prefer, you can call and speak to the Adult Front Door team.
Herefordshire
Phone: 01432 260101
Out of hours: 0330 123 9309
Herefordshire’s Advice and Referral Team handles all new requests and will guide you through the next steps.
How to Self-Refer
Self-referral is straightforward and can be done by:
- Calling your local council
- Completing an online form (where available)
- Referring on behalf of a loved one (with their consent)
You do not need a professional referral—families can and should reach out directly if they have concerns.
What Support Can You Receive?
Depending on the outcome of the assessment, support may include:
- Home care visits
- Help with personal care (washing, dressing, meals)
- Mobility aids and home adaptations
- Respite care for family carers
- Day services or community support
- Full-time care or care home placement
The goal is always to help individuals remain as independent and safe as possible.
Funding and Financial Support
If eligible, the council may provide a personal budget to contribute towards care costs.
If savings and assets exceed £23,250, individuals are usually expected to fund their own care. However, support and advice are still available.
You may also be entitled to additional financial help, including:
- Attendance Allowance
- Personal Independence Payment (PIP)
- Carer’s Allowance
For individuals with complex medical needs, NHS Continuing Healthcare funding may also be an option.
Tips for a Successful Assessment
When speaking to social services, it’s important to clearly explain your situation. Consider highlighting:
- Any risks (falls, confusion, medication issues)
- Difficulties with daily tasks (washing, eating, mobility)
- The impact on family members or carers
- Concerns about safety or wellbeing
Don’t downplay the situation—being honest and detailed helps ensure the right level of support is offered.
What to Say When You Call
If you’re unsure how to start, a simple approach works best:
“I’d like to request a Care Act assessment for my relative. They’re struggling with daily living and I’m concerned about their safety.”
How CM Bespoke Care Can Help
At CM Bespoke Care, we understand how complex and emotional arranging care can be. Whether you’re just starting the process or need immediate support, our team is here to guide you.
We can help you:
- Understand your options
- Arrange high-quality, personalised home care
- Support you alongside social services
- Provide flexible care tailored to your family’s needs
Final Thoughts
Reaching out for support is the most important first step. You don’t have to navigate the system alone, and help is available sooner than you might think.
If you’re unsure where to begin or need advice, feel free to get in touch with CM Bespoke Care—we’re always here to help.
